The Three Most Important Things For Business Growth
As a business owner, I can assume you want to grow your business.
Whether this means to increase revenue, add employees, or just see a higher sales volume than what you have done in the past, you would like to do better than what you have done in the past. This is part of being an entrepreneur - we aren’t satisfied with not growing.
But what if you could only work on three things for the entire year to help grow your business? What would those things be?
Read More
Restaurant Customer Retention
One of my favorite jobs when I was younger was waiting tables at a brand new restaurant.
This restaurant was a franchise from a larger chain and I learned a lot about selling from working there. I got great tips, many of which came from up-selling techniques to increase the customers overall bill. For example, I learned that if the first person to order a drink set the stage for what the others were going to buy - if the first person ordered water, the whole table got water, but if the first person ordered a Pepsi, at least half of the table would get fountain drinks.
But all of this was just how to sell when the customer was already in the door.
Read More
Six Leaderships Lessons Learned From Driving In Bad Weather
As I do fairly significant amounts of driving for my day job, my least favorite times of the year are the winter months. Snow, sleet, and ice are words I despise as I head out on trips that take up to 7 or 8 hours - with good road conditions.
Unfortunately, I don’t have too many options when the weather is bad because my schedule is often set over a year in advance. So good weather or not, I still have to make it to my destination.
Read More
When A First Impression is Actually Made
First impressions are huge.
Our minds form beliefs, interpretations, and understandings before we even realize what happened. In fact, we often don’t even realize we have made a first impression as much of the impression is actually a subconscience action - our minds work to connect dots in a way we rarely recognize.
And first impressions happen quickly. We only get one chance to make that first impression, and it is often made before we even realize it.
Read More
Location Isn't Everything. Or Is It?
A few years ago I was working in a part of town that had significant amounts of road construction. Traffic slowed everywhere and some businesses were extremely difficult to access. As a driver, it was an area that you wanted to avoid at all costs.
But this caused a problem for the local retail stores that thrived on visitors to their brick and mortar stores.
Read More
Four Reasons Every Business Should Sell Impulse Items
Impulse items are those products that result in unplanned purchases due to the purchaser picking them up, or deciding to buy them, right before the purchase is made. A common example of impulse items is in retail where lower-dollar items such as candy, magazines, and drinks are displayed next to the cash registers on the way to the store exits.
The idea behind impulse purchases often result from emotions and feelings that arise when seeing a product. If these products are displayed right before a customer is leaving the store, the customer will find themselves making an unplanned decision before leaving the store.
Impulse items work extremely well for many
Read More
Overuse of the Word Innovation
Innovation. Everyone is talking about it. Everyone seems to know they need to innovate. And everyone seems to try to sell their innovation as a marketing pitch.
But the word “innovation" has become an over used buzz word. Even the president of the United States talked about small business innovation in one of his State of the Union addresses.
The problem is that the true meaning of the word has been lost because of the overuse of the word innovation.
Read More
Business System Communication Gone Wrong
About a year ago, I experienced a business system that failed horribly. It wasn’t the fault of the system, but the problem was the result of the system owner.
Last fall, I decided to visit a new
Read More
Why You Need to Diversify Your Business
Several years ago, I was talked with a friend of mine who was a financial advisor. We were discussing his business and discussing the potential risks associated with his company.
To me, his biggest risk was the fact that he had partnered with a bank as the sole source of referrals for his business. Every customer he had came from the bank. In fact, he didn’t even have his own office - he worked out of the bank.
Read More
The Biggest Sales Mistake I Ever Made
Sales is an essential component to any business. In fact, I would even argue that it is the most important element for a company - if you don’t have sales, you don’t have a business.
For that very reason, many companies spend thousands and thousands of dollars to provide their sales staff with skills they need to increase their productivity.
But I learned a very difficult lesson early on.
Read More
Weekly Update #2
This post is my second weekly update where I share with you what I have been up to and what I plan to get done during the next week. I am actually posting this a day after my first weekly update, but I wanted to do that to make sure i had one update to align with each week of the year - we just finished the second week in January, so this is update #2.
Read More